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(3) Replacement and Refund Process

If you have any after sales issues, please contact our Support Center directly and we will offer you a solution according to your case. 

This following section describes the processing time required upon confirming the solution.

For replacement,
Usually you will receive the replacement in 7 days as soon as we order replacement for you in our system, and sometimes the delivery time depends on stock availability. 

For refunds
We'll arrange refund in 24hours after confirming refund amount with you. After this, the refund time will depend on the payment method. PayPal refunds may take up to 48 hours to process and appear in your account.